Returns & Exchanges

We want you to feel confident in your Slay. If your order isn’t right for you, here’s how to arrange a return or exchange.

Requesting a Return

For online purchases, please notify us within 14 days of receiving your order if you wish to cancel and return it. You then have a further 14 days from notifying us to send the items back.

Email info@theslaycollective.com with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind return.

Item Condition

You may try items on as you would in a shop to check their fit.

Please return items clean, unwashed and with their original tags attached where possible. Avoid makeup, fake tan, perfume or other marks when trying them on.

If an item has been handled beyond what is reasonably necessary to check its nature, characteristics and fit, we may reduce the refund to reflect any resulting loss in value.

Return Postage

Customers are responsible for arranging and paying for postage for change-of-mind returns, including size exchanges. We do not provide prepaid return labels for these returns.

We recommend using a tracked service and keeping your proof of postage.

If your item is faulty, damaged on arrival or incorrect, contact us before posting it so we can arrange a suitable return at our expense.

Return Address

The Slay Collective
Reed Lodge
Chapel Road
Cockfield
IP30 0HE
United Kingdom

Please include your order number and name inside the parcel so we can identify your return.

Refunds

Refunds are issued to your original payment method within 14 days of receiving the returned items or evidence that you have sent them back, whichever is earlier.

Your payment provider may take additional time to show the refund in your account.

If you cancel and return your entire order, we will also refund the original standard delivery charge. If you chose Express delivery, the additional amount above the standard delivery cost is not refundable for a change-of-mind return.

For partial change-of-mind returns, the original delivery charge is normally not refunded.

Exchanges

Size exchanges are available, subject to stock.

Email info@theslaycollective.com with your order number and the size you would like. We will confirm availability and any postage cost for sending the replacement before proceeding.

If your requested size is unavailable, you can receive a refund instead.

Faulty, Damaged or Incorrect Items

Please email info@theslaycollective.com as soon as you discover an issue, with your order number and a description. Photographs are helpful if available.

We will arrange the appropriate remedy and cover reasonable return postage where required. Faulty-item rights are separate from our change-of-mind return window.

Sale Items

Sale items have the same statutory return rights as full-price items.

This policy does not affect your statutory consumer rights.